Service Delivery Manager – Europe

My International client, a Microsoft Partner, is seeking a Service Delivery Manager with solid experience of with Microsoft Dynamics D365 F&O. This role can be based anywhere within the EU but will involve extensive business travel.

As the Service Delivery Manager (SDM), you will be the operational lead within a dedicated, multidisciplinary team of customer service engineers. Your primary responsibility is to deliver the highest level of quality and value in managed services to selected customers. Additionally, you are tasked with enhancing customer relationships, satisfaction (CES/CSAT), communication, service levels (KPI), and service contracts.

Using DevOps as a way of working, you will manage the backlog, sprint planning, daily stand-ups, and sprint reviews with your team and customers. You’ll adjust planning as necessary to prioritise major incidents or escalations to be resolved. As a Team Leader, your goal is to support the team in achieving performance and improvement goals and career objectives and fostering a continuous learning mindset.

To be successful as a Service Delivery Manager, you should exhibit strong leadership qualities, a customer-centric attitude, and excellent teamwork skills. You should also possess excellent

Candidates applying for this role should have the following:

• A bachelor’s or master’s degree in a business-related field.
• Microsoft Dynamics 365 business applications experience from a functional/technical and delivery perspective.
• 5+ years of experience with Microsoft Dynamics D365 F&O.
• Experience in customer service or customer success management may be a plus.
• Strong project management and quality control skills.
• You possess a customer-centric attitude.
• You demonstrate strong teamwork and leadership skills.

This is an excellent opportunity to join a dynamic, growing organisation job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions.

If you think you have the required skills and experience send your CV for initial appraisal and one of our Recruitment Consultants will then contact you.