Senior IT Service Desk Consultant (4 positions)

Description

• Organisation, implementation and maintenance of (IS) support
• Coordination of support teams
• IS Service management
• Coordination with the project teams
• Coordination of wiki sites, collaborative sites or social networks
• Follow-up of service quality
• Management and follow-up of user requests
• Guidance regarding the use of information systems
• Management of incidents related to information systems; organisation of the reporting
• Conception and organisation of user documentation for information systems
• Conception and management of IS and ICT trainings
• Participation in user, service and project meetings

Requirements

• Bachelor degree + 10 years of IT experience
• Proven knowledge in end user assistance or support of information systems
• Good knowledge of ITIL
• Knowledge of wiki, collaborative sites and social networks
• Good reporting methods;
• Proven knowledge in end user assistance or support of information systems;
• Good understanding of IP Telephony (Cisco) is an asset
• Previous working in EU Institutions/Agencies is an asset
• Working experience with Atlassian JIRA ticketing tool is an asset
• Very good level of English (B2 minimum)