Support Officer

Job Reference: CWS-000001

Location: Luxembourg 

Type: Full Time

Start date: 16/09/2022

End date: xxxx

Support Officer

 

Job Description

 

Act as a second line of support for all technical support issues

Conduct diagnostics to determine the nature of problems, provide technical support and perform repairs when possible to the hardware, software and equipment.

On board of new EPPO Staff.

Produce support in Video conferencing domain

Provide training for the usage of video conferencing rooms

Provide support for IT equipment

Provide support in user account management, password reset etc.

Provide support in the domain of MS 365

Provide support in all IT related domains

 

Qualifications

 

Bachelor’s degree or equivalent 3 years of professional experience

Specific Technical requirements for the role:

• Proven experience in IT / security support team;

• Experience in providing support to users;

• Ability to understand and identify user needs;

• Ability to work in autonomous and proactive way;

• Availability to arrange leave, teleworking and extended business hours with colleagues to ensure the continuity of service;

• Capability to contribute to the ongoing projects;

• Knowledge of MS365, Azure and best practice methodologies (ITIL or similar);

• Experience in producing User trainings;

• Technical knowledge to configure Teams, Outlook, SharePoint and Video Conf. in meeting rooms Other relevant information: English – proficient communication skills, orally and writing

  • Max. file size: 16 MB.
Centum Recruitment International  Suppliers of high calibre IT and business professionals
Centum Recruitment International 
Suppliers of high calibre IT and business professionals