1st Line Support

Job Reference: CWS-2402022

Location: Brussels 

Type: Full Time / Contract 

Start date: ASAP

End date: xxxx

st LINE SERVICE DESK – User Application Support – Place of work Brussels (onsite)

NATURE OF TASKS

Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution

1st line support analysis of application incidents

User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail

Mastering of information sites and maintenance of the unit’s knowledge base

Management and follow-up of user requests

Guidance regarding the use of information systems

KNOWLEDGE AND SKILLS

  • Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications, is essential
  • Good understanding of business processes and requirements in the private and/or public sector (e.g. financial, procurement, etc.)
  • Knowledge of end user/client support in e-Business/e-Commerce is an asset
  • Knowledge of wiki, collaborative sites and social networks and IS knowledge base maintenance
  • Good reporting methods
  • Good IT skills; very good knowledge of MS-OFFICE tools is mandatory
  • Very good knowledge in ITIL procedures or equivalent and the related support tools is mandatory
  • Ability to participate in multi-lingual meetings, ease of communication.
  • Very good command of the English language is mandatory
  • Excellent communication / writing skills.
  • Ability to apply high quality standards to all tasks
  • Ability to cope with fast changing technologies used in application developments
  • Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in a team.
  • Max. file size: 16 MB.
Centum Recruitment International  Suppliers of high calibre IT and business professionals
Centum Recruitment International 
Suppliers of high calibre IT and business professionals